Effective date :
This policy applies to purchases made directly from www.allplayperfumes.com. Purchases made from Fanatics, MLB, Ulta Beauty Marketplace, a team store, a stadium store, or another retailer are governed by that retailer’s shipping and return policies and must generally be handled through the original seller.
1 Where we ship
We currently ship only to valid street addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or international destinations. Orders submitted for an unsupported destination may be declined or cancelled and refunded.
Because perfume is regulated for transportation, available carrier services and routes may be restricted. We currently use ground transportation only.
2 Shipping charge
Standard ground shipping is free for eligible orders delivered within the contiguous United States. If an expedited or optional service is introduced, its price will be displayed before the order is submitted.
3 Processing and delivery
Orders are typically processed and shipped within 3–4 business days after payment authorization, excluding weekends and U.S. holidays. Delivery estimates shown at checkout or in an order confirmation begin after shipment and are estimates, not guarantees, unless expressly stated otherwise.
Once your order ships, we will send a confirmation email with the carrier and tracking information. Please allow some time for the tracking information to become available after the carrier receives the package.
4 Shipping delays
Weather, carrier disruptions, address issues, high order volume, regulatory restrictions, and events outside our reasonable control may affect delivery. If we cannot ship within the time promised, or within the period required by law when no time is stated, we will provide the legally required delay notice and opportunity to cancel, or cancel and issue a prompt refund.
5 Address accuracy and delivery problems
Please verify the shipping address before submitting an order. Contact us at contact@allplayperfumes.com promptly if you notice an error. We cannot guarantee that an address can be changed after fulfillment begins.
If tracking shows that your order was delivered but the package is missing, or if it appears to be lost in transit, please contact us at contact@allplayperfumes.com as soon as possible, preferably within two business days of the expected or recorded delivery date. We may ask you to confirm the delivery details and cooperate with a carrier investigation. Nothing in this paragraph limits any rights available under applicable law.
6 Damaged incorrect or defective products
Inspect your order promptly. If an item arrives damaged, defective, leaking, or incorrect, contact us at contact@allplayperfumes.com within 7 calendar days of delivery. Include the order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and damage where reasonably possible. Do not discard the item or packaging until we provide instructions. After review, we will provide an appropriate remedy, which may include replacement, refund, or a prepaid return, as required by law.
7 Returns for change of mind
Subject to the conditions below, you may request a prepaid return within 30 days after delivery. To qualify, fragrance products must be unopened, unused, unaltered, and in their original sealed packaging, with all accessories and promotional items included. Opened or used fragrance products are not eligible for a change-of-mind return because of product integrity and hygiene considerations, except where the product is damaged, defective, incorrect, or return is otherwise required by law.
Final-sale items, gift cards, and products marked nonreturnable are not eligible for a change-of-mind return, except where required by law.
8 Starting a return
Before sending anything, email us at contact@allplayperfumes.com with your order number and reason for return. If approved, we will provide return instructions and the authorized return address. Returns sent without authorization or to another address may be delayed or refused where permitted by law.
For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge, if any, is nonrefundable. If APP sent the wrong product or the product arrived damaged or defective, APP will provide a prepaid return method or another appropriate remedy.
Perfume may be treated as a hazardous material for transportation. Do not mail or ship a fragrance return until you receive our instructions. You are responsible for following the carrier and packaging instructions we provide.
9 Refunds
We will inspect an authorized return after receipt. If approved, the refund will be issued to the original payment method for the eligible product amount and any amount required by law. Please allow 5 to 10 business days after approval for your bank or card issuer to post the credit. We may deny or reduce a refund where permitted by law if an item does not meet the return conditions or is damaged through misuse or inadequate return packaging.
10 Exchanges
We do not process direct exchanges. Return the eligible item and place a new order.
11 Order cancellation
Contact us at contact@allplayperfumes.com immediately if you wish to cancel. We will try to help, but cancellation is not guaranteed after fulfillment begins. If the order has shipped, the return rules above apply. This does not affect any cancellation right required by law.
12 Contact
ALL PLAY PERFUME INC
930 S 4TH ST STE 209 6068
LAS VEGAS, NV 89101, USA